FWD Care Card
No need to make a claim!
Here’s how it works
1. Present your FWD Care Card (check its expiry date) along with your ID card or student card or any valid ID document. Then fill in the form provided by the hospital.
2. Upon discharge, the hospital officer will review your bill to ensure that it meets your plan’s agreed coverage.
3. If the total costs exceed your coverage, the hospital will charge the excess amount directly to you, the policy owner.
A helpful note:
1. If you forgot your card and ended up paying for treatment, please submit a claim as usual. We’ll then assess the hospital paperwork.
2. After visiting the doctor, if you need to be admitted in the hospital for further treatment, the hospital officer will contact us to request permission to use the FWD Care Card as payment.
3. If it’s an accident or emergency, you’ll be treated immediately and then the hospital will then contact us.
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