1. If you forgot your card and ended up paying for treatment, please
submit a claim as usual. We’ll then assess the hospital paperwork.
2. After visiting the doctor, if you need to be admitted in the hospital
for further treatment, the hospital officer will contact us to request
permission to use the FWD Care Card as payment.
3. If it’s an accident or emergency, you’ll be treated immediately and
then the hospital will then contact us.